Refund policy
We accept returns, refund and exchange products based on below senarios:
Order Delays:
If an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), We will offer a refund or resend the product at Gizmo Gadgets’s expense. Exceptions apply to certain shipping methods and destinations.
Delivered Orders:
We will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.
Damaged Products:
A full refund or replacement is provided for items that arrive damaged within 30 days of delivery. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaludate the issue and make it right.
All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to Gizmo Gadgets for approval prior to a refund being issued.
Incorrect or Missing Products:
A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Gizmo Gadgets for approval prior to a refund being issued.
Order Cancellations:
A full refund is available for orders cancelled before being processed and shipped by our warehouse. However, certain orders, such as Print-on-demand (POD) cannot be canceled after payment. Order cancelled without first requesting will not be accepted.
To be eligible for a return, refund and exchange product, you can contact us at sales@gizmogadgets.biz.
If your return/refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please contact us for any refund question at sales@gizmogadgets.biz.